WARRANTY POLICY

Last updated: 01/09/2025

1) Scope of this warranty

• Unless stated otherwise on the product page, many electronic items sold by ElectroPlace include a 12-month warranty covering manufacturing defects from the date of delivery (“Warranty Period”).
• Coverage applies to the original purchaser and is non-transferable.
• Where a manufacturer warranty exists (longer or different terms), you may claim directly with the manufacturer or via us. We will advise the most efficient route case-by-case.
• This Warranty Policy does not limit your statutory rights (e.g., right to a repair, replacement or refund where goods are not as described, not fit for purpose, or not of satisfactory quality).

2) What is covered

• Defects in materials or workmanship under normal, intended consumer use.
• Failure of hardware components not caused by external damage, misuse, or unauthorised modification.
• If a defect appears within the Warranty Period, we will provide a repair, replacement, or refund as appropriate.
  The chosen remedy may depend on feasibility, proportionality and availability of parts or stock.

3) What is not covered

• Damage due to misuse, neglect, accidents, drops, liquid ingress, fire, improper installation, incorrect voltage, or failure to follow instructions.
• Wear and tear, cosmetic damage (scratches, dents), consumables (e.g., cables, cases), and accessories unless faulty on arrival.
• Software issues, malware, data loss/corruption, or compatibility problems with third-party apps/services.
• Damage caused by unauthorised repairs, modifications, root/jailbreak, custom firmware, or use of non-approved parts.
• Pixel policies for displays that fall within manufacturer tolerances; battery capacity reduction due to normal ageing.
• Commercial/industrial use unless the product is specified for such use.

4) Dead on Arrival (DOA) & Transit damage

• Transit damage: If the parcel or item arrives visibly damaged, note this with the courier and contact us within 48 hours of delivery with photos of the packaging and product.
• DOA: If your product does not power on or is non-functional on first use, contact us within 7 days of delivery for a priority replacement or refund, subject to inspection.

5) How to make a warranty claim

1. Email info@electroplace.co.uk with subject “Warranty Claim”.
2. Provide: order number, product name/SKU, fault description, and clear photos/videos showing the issue. We may request the serial number where applicable.
3. Upon approval, we will issue an RMA (Return Merchandise Authorisation) with return instructions.
4. Package the item securely with all original accessories and a copy of your proof of purchase. We recommend tracked/insured shipping.

Note: For certain brands, we may direct you to the manufacturer’s authorised service to speed up diagnosis and parts availability.

6) Costs & shipping

• If the fault is confirmed under warranty, we will cover reasonable return shipping or provide a prepaid label (where applicable). If no fault is found or the issue is excluded by this policy, return shipping may be at your cost.
• We may offer an advance replacement for certain products (subject to availability and a refundable hold on your card until the faulty unit is received).

7) Repairs, replacements & refunds

• Repair: We (or the manufacturer) will repair the product using new or equivalent-to-new parts.
• Replacement: If repair is not feasible within a reasonable time, we may replace with the same model or a model of equal or better specifications.
• Refund: Where neither repair nor replacement is appropriate, a refund may be issued to the original payment method.
• Any replacement or repaired item continues the remaining Warranty Period of the original purchase, or 90 days from return—whichever is longer.

8) Data, settings & backups

Please back up your data and remove personal information before sending devices for service. We are not responsible for loss of data, user settings or software during diagnostics, repair or replacement.

9) Business customers (B2B)

For purchases via b2b@electroplace.co.uk, remedies and response times may differ from consumer orders and will follow the terms agreed in the relevant invoice or contract. Nothing in this section removes mandatory rights that cannot be excluded by law.

10) Exclusions & limitations

• This warranty does not cover incidental or consequential losses (e.g., data loss, lost profits, downtime) except where such limitations are prohibited by law.
• Our maximum liability in relation to a warranty claim shall not exceed the purchase price of the product.

11) Changes to this Warranty Policy

We may update this Warranty Policy from time to time. The “Last updated” date above indicates the latest revision. Material changes will apply to purchases made after the publication date unless otherwise required by law.

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