SHIPPING POLICY

Last updated: 10 September 2025

1. DELIVERY COVERAGE

We ship orders worldwide from the United Kingdom. Delivery is available to most countries and regions.
If local regulations or carrier restrictions prevent delivery to a specific address, we will notify you and arrange an alternative or refund.

2. SHIPPING METHODS & COSTS

We partner with reputable carriers such as DHL, Royal Mail, DPD and FedEx.
Unless otherwise specified, the following rates apply globally:

Shipping Method	Estimated Delivery Time	Fee
Standard Delivery (UK)	3–14 business days	£9.99 flat rate
Standard Delivery (International)	Typically 5–21 business days (varies by destination)	£9.99 flat rate
Free Delivery (Worldwide)	Same as Standard	Free for orders over £50
Express Delivery	Faster options shown at checkout (where available)	Calculated at checkout

3. DELIVERY TIMEFRAMES

Estimated delivery times are provided as a guide and are not guaranteed. Delays may occur due to customs processing, carrier disruptions,
public holidays, weather conditions or other factors beyond our control.

4. ORDER PROCESSING

Orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation.
You will receive a dispatch confirmation with tracking details once your order has shipped.

5. CUSTOMS, DUTIES & TAXES

International shipments may be subject to import duties, taxes and brokerage fees charged by the destination country.
These charges are the responsibility of the recipient and are not included in our prices or shipping fees.
Customs clearance procedures can also extend delivery timeframes.

6. ADDRESS ACCURACY

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

7. FAILED OR MISSED DELIVERIES

If a delivery attempt fails and the parcel is returned to us, we may charge additional fees for redelivery.
Please ensure someone is available to receive the parcel or provide clear carrier instructions where supported.

8. DAMAGED OR LOST PACKAGES

If your parcel arrives damaged or fails to arrive, please contact us within 7 days of the expected delivery date.
We will assist with a carrier investigation and arrange a replacement or refund where appropriate.