RETURNS & REFUNDS

Last updated: 21/08/2025

Your 30-day return window

You can return eligible products within 30 days of delivery for a refund. Returned items must be unused, in their original condition and packaging, with all accessories and manuals included.

How to start a return

1. Email info@electroplace.co.uk with your order number and the reason for return.
2. We’ll issue a Return Merchandise Authorisation (RMA) and instructions.
3. Pack the item securely; clearly mark your RMA on the label or inside the parcel.
4. Send the parcel using the method we specify (tracked service recommended).

Refunds

• Refunds are processed within 14 days of receiving and inspecting your return.
• We refund to the original payment method. Your card provider may take 1–2 billing cycles to post the credit.
• We reserve the right to make reasonable deductions for missing accessories or signs of use.

Faulty items

If an item is faulty, we’ll offer a repair, replacement or refund as appropriate under UK consumer law. Please contact us promptly with a description of the fault and photos/videos where helpful.

Key takeaways

• Returns accepted within 30 days in original condition.
• Refunds processed within 14 days after inspection.
• Return postage paid by customer unless faulty/wrong item.