PRIVACY POLICY

Last updated: 21/08/2025

Welcome to ElectroPlace (“we”, “us”, or “our”). We are committed to protecting your personal data and your right to privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website electroplace.co.uk, and when you make purchases through our store.

1. What Information We Collect

Personal Identification Information: Name, email address, phone number, billing and shipping addresses, payment details
Account Information: Login details and purchase history
Technical Data: IP address, browser type, time zone, device type, operating system
Usage Data: Browsing behavior, pages visited, time spent on the site
Cookies: As described in our Cookie Policy

2. How We Use Your Information

To process and fulfil your orders
To communicate with you about your orders or account
To send you updates and marketing (with your consent)
To personalize your shopping experience
To prevent fraud and enhance security
To improve our services, performance, and customer support

3. Legal Basis for Processing

We process your personal data only when we have a legal basis to do so, including:

Consent
Contractual obligations
Legal compliance
Legitimate interests (e.g., improving our service)

4. How We Share Your Information

We do not sell your data. We may share your data with:

Payment processors (e.g., Stripe)
Shipping providers (e.g., DHL, Royal Mail, FedEx, DPD)
Analytics providers (e.g., Google Analytics)
Our legal or tax advisers, where required
Law enforcement or government authorities if required by law

5. How We Store & Protect Your Data

We implement appropriate security measures, including:

SSL encryption for data transmission
Restricted access to customer data
Secure third-party payment processing

6. Data Retention

We retain your data as long as it is necessary for the purpose for which it was collected or to comply with legal obligations. You may request deletion of your data at any time.

7. Your Rights Under UK GDPR

Right to access your data
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict or object to processing
Right to data portability
Right to lodge a complaint with the ICO (Information Commissioner’s Office)

8. Marketing Communications

You may opt out of receiving marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at info@electroplace.co.uk.

9. Cookies

We use cookies to enhance user experience and track website performance. For more information, see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

11. Children’s Privacy

We do not knowingly collect data from anyone under the age of 16. If you are a parent or guardian and believe we have collected information from your child, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.